That Loyalty Number Isnt Valid. Double Check It and Try Again!

Check this list for common bug you may experience when you enter your Microsoft account or product key while redeeming your Function product at https://office.com/setup and https://microsoft365.com/setup assembly:

I become a language or geographical error

This tin happen if endeavour to redeem a product key purchased in another country or region. Check this listing for troubleshooting tips.

My country or region isn't listed

I go the error "This product central isn't meant for your region"

I get the error "Lamentable, we can't utilise this product key because your current subscription was gear up in another state/region"

What are the limits for Microsoft accounts?

Read these tips if you accept multiple product keys or a lot of devices.

View Microsoft account limits

Product key errors on Role.com/setup and Microsoft365.com/setup

Here are the common errors and how to fix them.

This product primal has already been used

Your product key can just be redeemed once. Information technology isn't meant to be re-used or shared. If you lot get a message that your product key has already been used, you can go directly to your Microsoft business relationship, Services & subscriptions page to install your product and manage your subscription benefits.

If y'all bought Microsoft 365 Family and desire to let other users to install Office, please don't ship the production key to them considering they volition run across the same error. Instead, transport them an email or link using the procedure in How to share your Office 365 Home subscription benefit. This will add their Microsoft accounts to your subscription and allow them to go to their Microsoft account, Services & subscriptions page to install Role apps on their ain devices.

Sorry, nosotros can't detect this product primal in our database (ERR_INVALID_TOKEN) or Sorry, we can't prepare your business relationship at the moment (ERR_MISSING_PARTNUMBER or ERR_PKPN_DETAILS_NOTFOUND)

You'll see this mistake message if you enter a production cardinal for a version of Office that isn't available for download from Office.com/setup. Here's where you tin enter those product keys.

• Role 2011 for Mac and Function 2010 are no longer supported and non bachelor for download if you no longer have media to download these versions. Larn more than at Support has ended for Part for Mac 2011 or Stop of support for Function 2010.

• For Microsoft 365 Business organisation Standard, go to https://office.com/setupkey.

If you lot're not certain what kind of product key yous have, you can employ the Virtual support agent (English just). If your production key is for a supported version of Role, the Virtual support agent will provide a link to download Office. The Virtual support agent can also permit y'all know if your product key has been blocked and can connect you to a live agent.

Sorry, nosotros tin't prepare your business relationship right at present (NoMatchingOrEligibleProductsFound)

If you get this message, this ways that your production central was purchased in a different country or region than where y'all're currently located. Role product keys must be redeemed in the country or region where they are purchased. If you lot need aid, contact Microsoft back up.

This can also happen if you try to extend the duration of your current Microsoft 365 subscription with a production cardinal that was purchased in a different land or region than the 1 originally used to start your subscription. For example, y'all ready your Office subscription in Prc with a production key purchased there and you then buy a product central in the United States, and endeavor to extend your Office subscription with it. In this scenario, y'all can either redeem the new key to a dissimilar Microsoft account or you can wait until your subscription expires (at least a twenty-four hours afterward the expiry appointment) to utilize the new key with the aforementioned Microsoft business relationship.

The product fundamental isn't valid (INVALID_PRODUCT_KEY or ERR_INVALID_TOKEN)

You'll see this bulletin along with either error lawmaking INVALID_PRODUCT_KEY or error code ERR_INVALID_TOKEN if you enter the wrong product key, or if you accept a typo in your production key.

Examples of using the incorrect product cardinal

Nigh Microsoft products apply a 25-character production key. If you ain multiple Microsoft products, it's like shooting fish in a barrel to confuse the keys and employ the wrong ane. Here are some common things that tin happen:

• Using the product key from a sticker on a PC

  These product keys are normally for Microsoft Windows. Check the sticker for a production proper name to make certain information technology's for the Office product you're trying to install.

• Using product keys for Office 2010 or earlier

  Part 2011 for Mac and Part 2010 are no longer supported and not available for download if you no longer have media to download these versions. Learn more at Support has ended for Part for Mac 2011 or End of support for Office 2010.

• Using on Microsoft 365 for business concern product central

  These product keys are entered in a different location. For help, see Enter your product key for Office 365 for business organisation.

• Using the product key provided past a school or organisation

  If your school or arrangement has a book license agreement for Part, so yous are using a different version of Part that uses volume license keys. These keys can't be used for retail Office versions similar Home and Student, Home and Business, or Professional, and can't be entered on this folio. Come across Activate book editions of Function for more data.

Common ways people mistype the production key

Reading the product key from a label can be difficult. Letters and numbers may await the same.

To avoid typing mistakes, hither's a list of commonly mistyped characters:

• The letter B and the number 8.

• The letter Thousand and the number 6.

• The letter of the alphabet O and the number 0.

• The alphabetic character Q and the number 0.

• The messages V and Five back to back (VV) appear like the letter W.

Tip:If you bought Office from an online retailer and received a confirmation e-mail, try copying and pasting the product key from this email instead of typing it.

The product fundamental isn't valid (KEY_NOT_ACTIVATED)

Yous'll see this message if the retailer where you purchased Office didn't activate the product key at the bespeak of sale. The product key must be activated past the retailer before you can employ it.

To resolve the issue, get back to the store where you lot purchased Office and have them actuate the production key.

"Sorry, you've reached the limit" (ERR_SUBSCRIPTION_MAX_SPAN_REACHED)

Yous'll see this message if you endeavor to extend the amount of time on your Microsoft 365 subscription past 5 years.

Your Microsoft account tin can accept just one Microsoft 365 Family subscription associated with it. If you use the aforementioned Microsoft account to buy or redeem multiple Microsoft 365 subscriptions, yous extend the amount of time for your subscription, up to a maximum of 5 years. This doesn't increase the number of Office devices you can be signed in to or increase the corporeality of online storage that'southward available with the subscription. For more data, encounter What happens if I add another Office 365 for home subscription plan to my account? and How sign in works in Function 365.

Sorry, we can't gear up your account right now. Hang on to your product key, and endeavour again after (ConversionBlockedSubscriptionViolations)

We can't redeem your product key due to a billing issue with your Microsoft account.  Please go to your Microsoft account, Payment & billing page, locate the Pay settings section, and select the link for Change how you pay or Ready how you pay.

You take reached the maximum number of Part products that tin can be associated to your Microsoft account

Yous can redeem up to 25 1-time purchases of Office 2019, 2016, or Office 2013 on the same Microsoft account. To redeem boosted products, you'll demand to create another Microsoft business relationship. For more assistance, see Getting maximum number error when y'all try to redeem Part?

Note:This does not apply to Microsoft 365 subscriptions. Your Microsoft account can have simply one Microsoft 365 Family unit subscription associated with it.

I get an fault that JavaScript is required to complete the activation process

After you enter a valid product primal, the Next button should exist enabled. However, if JavaScript isn't enabled in our browser, the Next button won't work. Employ the guidance in Enable JavaScript to enable JavaScript in your browser. If you're using an iPad, you must use another device to redeem your product key because JavaScript isn't supported on iPads.

My web browser is blocking cookies

Here's how to enable cookies if your browser is blocking them:

Edge (Windows 10)

1. In the Border window, select More than (...) > Settings > View advanced settings.

2. Roll downwards to Cookies, and select Don't block cookies

Internet Explorer

1. In Internet Explorer, in the menu bar, selectTools > Internet options > Privacy > Advanced.

2. Select Accept or Prompt nether Beginning-political party Cookies, and Accept or Prompt nether 3rd-political party Cookies.

3. Select OK.

Chrome

1. In a Chrome window, do i of the following:

   • In the browser address box, enter chrome://settings/content.

     OR

   • On the Chrome bill of fare, select Settings > Show advanced settings, and and then nether Privacy, select Content settings.

2. In the Content settings dialog box, under Cookies, brand certain Let local data to be set (recommended) is selected.

3. Select Done and refresh the browser.

Mozilla Firefox

1. If you're using Windows, in the Firefox window, select Open carte du jour > Options.
   

   Tip: If you're using a Mac, go to Firefox > Preferences.

2. Select the Privacy tab.

3. In the History section under Firefox will, select Utilize custom settings for history.

4. Make certain Accept cookies from sites is checked and Accept third party cookies is set to Always, and and so select OK.

Safari

1. On your Mac, go to Safari > Preferences > Privacy.

2. Under Cookies and website data, select Always allow.

3. Select Shut and refresh the browser.

Problems with language or geographical issues

Here are the common errors and how to fix them.

My country or region isn't listed

After yous enter your production cardinal, your current country or region might not appear in the list, or the website linguistic communication might change. This can happen if you buy your product key in a different country or region than where you redeem it. Your product key is only valid for the countries or regions listed. If you need aid, contact Microsoft support.

I get the error "This product central isn't meant for your region"

If you get this message, this means that your product central was purchased in a different country or region than where you're currently located. Office product keys must exist redeemed in the state or region where they are purchased. If you need assistance, contact Microsoft support.

I become the error "Sorry, we can't apply this product key considering your current subscription was set upwards in another country/region" (BillingAccount)

If yous get this message, this means that your product cardinal was purchased in a different land or region than where you're currently located. Please try to redeem your product fundamental at https://microsoft.com/redeem. If that doesn't work, delight contact Microsoft support.

Microsoft account limits for Role

The redemption process on https://part.com/setup and https://microsoft365.com/setup associates your Part product with your Microsoft account. Hither are some of import limits regarding your Microsoft account.

• Your Microsoft account can have only one Microsoft 365 Family subscription associated with it. If you use the aforementioned Microsoft account to buy or redeem multiple Microsoft 365 subscriptions, you extend the corporeality of time for your subscription, upwardly to a maximum of 5 years. This doesn't increase the number of Office devices you can exist signed in to or increment the amount of online storage that's bachelor with the subscription. For more than information, see What happens if I add another Office 365 for home subscription program to my business relationship? and How sign in works in Office 365.

• If you lot take Microsoft 365 Family unit and you lot need to support more than vi people on your subscription, we recommend purchasing an Function 365 business concern subscription or volume license products of Office instead.

• You tin redeem up to 25 one-time purchases of Office 2019, Office 2016, or Function 2013 on the same Microsoft account. If you'd like to buy more 25 copies of Office for work, we recommend purchasing an Office 365 business subscription or volume license products of Office instead.

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Source: https://support.microsoft.com/en-us/office/get-help-with-product-key-errors-on-office-com-setup-e5064f7b-2a8d-4e77-bd59-f1d828086851

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